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Telecom Specialist



Open Date 01/30/2017
Requisition Number PRN13424B
Job Title Telecom Specialist
Working Title Telecom Specialist
Job Grade C
FLSA Code Nonexempt
Patient Care Job Code? No
Standard Hours per Week 40 hour per week
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

Monday to Friday; 8 am to 5 pm; Additional hours may be required.

VP Area Health Sciences
Department 00428 - UIT - Network & Comm. Srvs
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $12.02 to $21.63 DOE
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Job Summary

This position serves on a small team of University Information Technology Unified Communications (UC) technical advisers for the University community regarding telephony services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources.

Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.
University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT visit


Essential Functions
• Reviews, analyzes, implements and modifies configurations and setup of several Unified Communications systems
• Advises and assists campus and hospital departments with telephony services (including VoIP), electronic messaging, teleconferencing, calendaring and cloud storage resources that meet their business requirements in the most economical and efficient method
• Determines whether infrastructure and inventory are available to meet needs
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video and audio conferencing, and room resources; configuration of voice mail and collaboration systems; and coordination of building wiring or fiber installation, if necessary
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call treatments and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors if necessary
• Acts as customer support by troubleshooting and correcting problems with telephony systems programming, voice mail, video and audio conferencing, and resource rooms.

Minimum Qualifications

Two years experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required. Experience working with computer based ordering and accounting systems is preferred.

Type Benefited Staff
Special Instructions Summary
Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email:

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have two (2) years experience in telecommunications or a related field, or equivalency?
    • Yes
    • No
  2. * Do you have any experience with voice (Avaya, Centrex, enterprise telephony features), video (video conferencing/web meetings), and Exchange/Outlook enterprise services?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
  3. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169