|Job Title||Computer Assistant|
|Working Title||Help Desk Agent|
|Patient Care Job Code?||No|
|Standard Hours per Week||40 hours|
|Full Time or Part Time?||Full Time|
|Work Schedule Summary||
Monday- Friday; 8 am to 5 pm
|Department||01555 - UIT INFRASTRUCTURE & OPS|
|City||Salt Lake City, UT|
|Type of Recruitment||External Posting|
|Pay Rate Range||$12.02 to $21.63 DOE|
NOTE: May close at anytime.
|Open Until Filled
NOTE: May close at anytime.
University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT visit http://www.it.utah.edu.
UIT has an opening for a help desk position within its Common Infrastructure Services (CIS) department. The incumbent for this position is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. This position will report directly to the UIT Help Desk Manager.
Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.
Provides computer support by troubleshooting and correcting problems with computer hardware or software applications. May assist technicians and other computer staff with hardware and software applications. Maintains web sites. Maintains databases, network accounts and programs for specific department needs. Backs up department computer systems on scheduled intervals. Serves as a help desk resource for assigned areas.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
• Tracks and documents problems and solutions
Associate’s degree in a computer related field or equivalency (2 years related work experience may be substituted for 1 year of education). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
• One year of experience with telephone customer service (e.g. information services, help desk, customer support, etc.)
|Special Instructions Summary|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
How many years of related work experience do you have?
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission