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Computer Assistant

Announcement

Details

Open Date 03/03/2017
Requisition Number PRN13672B
Job Title Computer Assistant
Working Title Help Desk Agent
Job Grade C
FLSA Code Nonexempt
Patient Care Job Code? No
Standard Hours per Week 40 hours
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

Monday- Friday; 8 am to 5 pm

VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $12.02 to $21.63 DOE
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Yes
Job Summary

University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT visit http://www.it.utah.edu.

UIT has an opening for a help desk position within its Common Infrastructure Services (CIS) department. The incumbent for this position is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. This position will report directly to the UIT Help Desk Manager.

Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

Provides computer support by troubleshooting and correcting problems with computer hardware or software applications. May assist technicians and other computer staff with hardware and software applications. Maintains web sites. Maintains databases, network accounts and programs for specific department needs. Backs up department computer systems on scheduled intervals. Serves as a help desk resource for assigned areas.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• Tracks and documents problems and solutions
• Maintains customer contact from initial call through to satisfactory closure

Minimum Qualifications

Associate’s degree in a computer related field or equivalency (2 years related work experience may be substituted for 1 year of education). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• One year of experience with telephone customer service (e.g. information services, help desk, customer support, etc.)

Type Benefited Staff
Special Instructions Summary
Additional Information


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.


The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.


This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  2. * How many years of related work experience do you have?
    • Less than 1 year
    • 1 year or more, but less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission