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UU Student - Computer

Announcement

Details

Open Date 03/03/2017
Requisition Number PRN06615N
Job Title UU Student - Computer
Working Title Campus Help Desk
Job Grade SJ
FLSA Code Nonexempt
Patient Care Job Code?
Type Non Benefited Staff / Student
Temporary? Yes
Standard Hours per Week up to 19 hours per week
Full Time or Part Time? Part Time
Shift Day
Work Schedule Summary

Swing shift, Monday – Thursday, 5:00pm to 10:00pm

Is this a work study job? No
VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $10.00 per hour
Close Date

NOTE: May close at anytime.
Job Summary

The incumbent is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. Diagnoses the issues to determine root cause; dispatches calls to solution providers or escalates to advanced staff; tracks and documents problems and solutions; and maintains customer contact from initial call through to satisfactory closure. This position will report directly into the UIT Help Desk Manager. This position will handle University campus issues exclusively.

Responsibilities

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Minimum Qualifications

Must be a current University of Utah student.

The incumbent is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. Diagnoses the issues to determine root cause; dispatches calls to solution providers or escalates to advanced staff; tracks and documents problems and solutions; and maintains customer contact from initial call through to satisfactory closure. This position will report directly into the UIT Help Desk Manager. This position will handle University campus issues exclusively.

Preferences

One-year of experience with telephone customer service (e.g. information services, help desk, customer support).

Special Instructions Summary
Additional Information


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.


The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.


This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current University of Utah student?
    • Yes
    • No
  2. * Do you have one year of experience with telephone customer service (e.g. information services, help desk, customer support)?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission