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IT Product Manager



Open Date 04/05/2017
Requisition Number PRN13924B
Job Title IT Product Manager
Working Title IT Product Manager (CTO Infrastructure)
Job Grade G
FLSA Code Computer Employee
Patient Care Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

M-F Business Hours, as needed to complete the work

VP Area President
Department 00428 - UIT - Network & Comm. Srvs
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $75,000 - $95,000 DOE
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Job Summary

The job of the product manager is “to manage the lifecycle of a product to maximize its value, usefulness and feasibility.” Product management is the intersection between business, technology and user experience. A good product manager must be experienced in at least one, passionate about all three, and conversant with practitioners in all. IT product managers set the vision for UIT’s growing family of products and are responsible for guiding multidisciplinary teams towards a common goal: providing high-quality products and features on time and at a feasible cost. As advocates for both our users and the University, IT product managers balance diverse perspectives and represent the voice of the customer in product development.

Business – Product management is above all else a business function, focused on maximizing business value from a product. The ideal IT product manager should be obsessed with optimizing a product to achieve the business goals while maintaining cost effectiveness.

Technology – This position is responsible for infrastructure products (storage, virtual machines, wired and wireless network access, web hosting, data center co-location, cable and fiber services, and workplace support). The IT product manager should understand the effort and technical concepts required to build and deliver infrastructure products. Product managers should also be aware of upcoming disruptive technologies and vendor roadmaps.

User Experience – The IT product manager is the voice of the user and must be passionate about the user experience. IT product managers learn the user’s voice by using and testing the product, and by continuously talking to users and getting feedback first hand.

Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.

University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT visit


• Lead, plan, direct and coordinate infrastructure product lifecycles.
• Listen to customers to learn about use cases and needs, and steer both the development and use of infrastructure products.
• Work with UIT leadership and technical area managers to see that infrastructure products are properly planned and resourced, identifying risks and risk response strategies.
• Ensure that product goals are accomplished and in-line with business objectives.
• Realize, measure and report the use, costs, and benefits of infrastructure products.
• Develop and continuously improve UIT-wide product management methodology.
• Conduct needs assessments; develop business cases, cost models, SWOT analysis, product solution hypothesis, knowledge base articles, training materials, user documentation, and marketing materials.
• Create service level agreements and product roadmaps.
• Deliver product presentations and training material.
• Work with end users, project managers, service owners, architecture, service management and communication teams to launch, change, and retire products.
• Prepare product budget ensuring consistency with the strategic goals, objectives and resource allocation requirements.
• Maintain vendor relationships and negotiate contracts for third party products.
• Perform industry analysis and feature comparisons for competitive product solutions.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

Minimum Qualifications

• Five to eight years of progressively more responsible experience as a product manager, program manager, or service owner of large, complex, cross-functional IT products.

• Bachelors degree (or equivalent experience) in Information Systems, Business Administration, Engineering or related discipline.

• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job responsibilities.


• Evidence of continuing education and professional development.
• Ability to influence and achieve results from individuals and groups who do not have direct reporting lines to the IT Product Manager.
• Strong communication skills (written, oral and listening) with the ability to present effectively to large and small audiences.
• Strong leadership and project management skills.
• Demonstrated analytical skills in defining, measuring and achieving program/product KPI’s and benefits.
• Demonstrated use of expert judgment and experience in problem-solving.
• Excellent team player with the demonstrated ability to work collaboratively across an organization.
• Experienced with waterfall and agile project methods and ability to determine best-suited method for a particular project.
• Familiarity with technology lifecycle models, process/workflow analysis and improvement methods, Quality Assurance principals, and UI design principals.
• Ability to work with stakeholders in all levels of the organization from project team members to CIO, CFO, and Senior Vice Presidents to achieve product objectives for research, education and healthcare at the University of Utah, Hospitals and Clinics.
• Experience with IT products and services in Higher Education and Clinical environments.
• Relevant professional certifications, such as: Certified Product Manager, ITIL Foundations, or Project Management Professional.

Type Benefited Staff
Special Instructions Summary
Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email:

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • In Progess
    • No
  2. * How many years of related work experience do you have?
    • Less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more, but less than 8 years
    • 8 years or more
  3. How did you hear about this position?
    • University of Utah Web Page
    • Internet: search engine, online job board, etc
    • University of Utah employee referral
    • Career Services/Campus Job Fair
    • Community/Government Agency
    • Other/Unknown

Applicant Documents

Required Documents
  1. Resume
  2. List of References
Optional Documents
  1. Cover Letter
  2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
  4. Letter of Recommendation 1
  5. Letter of Recommendation 2
  6. Letter of Recommendation 3