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Systems Administrator



Open Date 04/13/2017
Requisition Number PRN13996B
Job Title Systems Administrator
Working Title Systems Administrator
Job Grade F
FLSA Code Computer Employee
Patient Care Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

Monday to Friday; 8 am to 5 pm; additional hours may be required

VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $47,600 to $55,000 DOE
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Job Summary

The Systems Administrator is expected to work as a team member to support the computing needs for both desktop and server support. Support includes: recommending hardware and software; building and rebuilding computers with both Windows and Macintosh operating systems; troubleshooting and resolving computer, network, printer and active directory connectivity issues; peer training of departmental staff on special software, hardware and procedures; PDA and/or phone configuration; documentation; configuring group policy and preference management in active directory; disk rights and allocation; computing needs assessment and consultation; disk imaging; remote connection management; server support; virus or malware identification, removal and cleaning; machine update, patch, upgrade and other support and maintenance activities as needed. This position requires a continued learning effort for supporting new software and technology for different client needs across campus.

Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.

University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information about UIT visit


• Position will manage IT needs for the Athletics Department and their staff, students, athletes and events.
• Must be available for a variable schedule to attend and manage IT at Athletics events on a routine basis as well as be available outside of normal business hours for client needs and server & desktop upgrades or updates.
• Set up and support real-time statistical analysis and scoring system/network for press and in-house media during athletic events.
• Responsible for maintaining and supporting desktop, laptop, server, iPad, cell phone, network connectivity, software, disk storage arrays and other hardware.
• Proficient with MS Windows and Macintosh computer operating systems.
• Responsible for writing, maintaining and implementing active directory group policies and group preferences.
• Position will be required to conduct patch management and upgrades to server environments as well as desktop environment.
• Responsible for developing and managing Citrix, LanDesk, SCCM, Active Directory and PCI environment systems for point of sale, statistical analysis, software and hardware management, inventory control, security, and policy management.
• Responsible for reviewing and creating documentation of support procedures.
• Must be able to learn new applications, analyze the interconnections and support the end user and the server implementation of these applications.
• Position requires travel to on- and off-campus locations using personal vehicle for IT support.
• Position may be required to carry an on-call pager in a rotation with other team members.
• Expected to work autonomously with minimal administrative direction.

Minimum Qualifications

• Bachelor’s degree in related information systems area or equivalency required, plus 2 years of experience.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job summary.
• Excellent customer support and customer relations skills with a professional demeanor.
• Extensive experience with setup, maintenance, configuration and support of Microsoft Windows operating systems, MS Office products, Adobe products, Macintosh OS, and best practices for both server and desktop.
• Experience with technical writing and writing end user procedure or instructional documentation.
• Experience with active directory structure and the configuration of group policies and group preferences.


• 5 years of experience in desktop hardware & software support, troubleshooting and resolution.
• Experience with configuration and maintenance of Citrix Sever, SpiceWorks, SCCM, and LanDesk.
• MS SQL database administration.
ITIL Foundation Certification.
• A+, MCSE, CCNA, Network+, or other applicable certifications.
• Experience with VM server environments running both Windows and Linux server platforms.

Type Benefited Staff
Special Instructions Summary
Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email:

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  2. Do you have an extensive experience with setup, maintenance, configuration and support of Microsoft Windows operating systems, MS Office products, Adobe products, Macintosh OS, and best practices for both server and desktop?
    • Yes
    • No
  3. Do you have 5 years of experience in desktop hardware and software support, trouble shooting and resolution?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission