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Director, Operations & Logistics

Please see Special Instructions for more details.

Please submit a cover letter outlining how your experience meets the job responsibilities, a resume, and a list of three references (these will not be contacted unless we notify you). Application review will begin September 5, 2017.



Open Date 08/02/2017
Requisition Number PRN14965B
Job Title Director, Operations & Logistics
Working Title NHMU Chief Operating Officer
Job Grade H
FLSA Code Executive
Patient Care Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

M-F, occasional evenings or weekends

VP Area Academic Affairs
Department 00018 - Utah Museum of Natl Hist Oper
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $80,000-$100,000
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Job Summary

The Chief Operating Officer leads the Guest Services, Store, Café, Event Rentals, and Facilities programs of the Natural History Museum of Utah; works collaboratively with other departments to create and implement Museum-wide strategies for maximizing the quality of customer service; creates and implements sales strategies to complement the Museum’s marketing program and maximize earned revenues; leads the development of long-range facility and grounds strategies for the Museum.
Responsible for generating $2.5-3M in revenue for the Museum and managing a budget of $1.4M in personnel and non-personnel expenses.


1. Directs the development and implementation of high quality customer service to a diverse population, staff management, and financial goals;
2. Participates as a member of the Museum’s Leadership Team and works with the advisory board, setting strategic direction for the Museum;
3. Forecasts staffing, capital, and operating budget needs of the Museum by evaluating market sensitivity, earned revenue performance, space use review, staff performance and needs, etc.;
4. Works closely with CFO to forecast earned revenues;
5. Manages staff from diverse communities and cultures, including recruitment and retention, with professional development and ongoing performance evaluation;
6. Manages, supports and works with the retail enterprise managers (Guest Services, Store, Café, and Event Rentals) by collaboratively setting long and short-term financial goals and data analysis to ensure fiscally successful enterprises that best represent the Museum brand;
7. Manages, supports and works with Facilities and Grounds manager to ensure long-term stewardship of the Museum’s capital assets;
8. Collaborates with Development Department on membership sales;
9. Serves as primary liaison to the advisory board’s Business Development and Facilities committees to maximize the earned revenue performance of the Museum;
10. Facilitates cooperative and collaborative community and institutional relationships and participates in University- and Museum-wide committees;
11. Explore entrepreneurial opportunities for the Museum.

Minimum Qualifications

Bachelor’s degree in Business, a related area, or equivalency and eight years of progressively more responsible management experience required. Demonstrated skills in leadership, management, financial planning and budgeting, human relations and effective communication, and ability to work effectively with individuals from diverse communities and cultures.

MBA or related graduate degree and retail management experience preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


MBA or related graduate degree and retail management experience preferred.

Type Benefited Staff
Special Instructions Summary

Please submit a cover letter outlining how your experience meets the job responsibilities, a resume, and a list of three references (these will not be contacted unless we notify you).
Application review will begin September 5, 2017.

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email:

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents
  1. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  2. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission