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Information Service Consultant

Please see Special Instructions for more details.

Please provide examples of your process design and analyses work under “Writing Sample 1” (which can be found in the Required Documents Section). These can include portfolios or links to your work.

Announcement

Details

Open Date 08/02/2017
Requisition Number PRN14945B
Job Title Information Service Consultant
Working Title Business Process Analyst
Job Grade G
FLSA Code Computer Employee
Patient Care Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary

M-F. Occasional evenings and weekends.

VP Area President
Department 01621 - BUSINESS PROCESS OFFICE
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $60,700 to $90,000
Close Date

NOTE: May close at anytime.
Open Until Filled

NOTE: May close at anytime.
Yes
Job Summary

As a business process analyst on the IT Strategic Planning and Process team, you will apply your knowledge and expertise to identify and analyze core business processes and workflows for the University of Utah. In this unique partnership with University IT and University service providers, you will work closely with leaders and influencers in finance and administration, academic affairs, student affairs and University IT to plan and conduct process discovery and analyses workshops for architecting business solutions. The clear and detailed process maps and business requirements you develop and communicate provide you with an opportunity to directly impact the success of our partners in meeting the University of Utah goals to serve students, faculty, staff, researchers and other stakeholders.

About UIT: University Information Technology (UIT), the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and services. For more information about UIT visit www.it.utah.edu.

About the University: Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities. https://www.hr.utah.edu/careers/staff/utah.php

Responsibilities

• Plan and conduct all activities (interviews, workshops, focus groups, etc.) required to discover process landscapes (triggers, processes, metrics, results, functions and data involved) for high-level processes (such as “enroll a student” or “make a purchase”).
• Plan and facilitate workshops to develop and analyze conceptual workflow models. Lead the workshop attendees in systematically identifying opportunities for improvement in the “as is” workflow and design a “to be” workflow. Summarize findings and improvement recommendations for leadership.
• Advise sponsors and project implementation teams as they plan initiatives for the people-side of change for their processes.
• Document business requirements and develop business cases for technology solutions.
• Translate technology needs identified in process and workflow analyses into requirements, use cases and/or service requirements needed by clients for RFPs or by design engineers.
• Work with engineering and architecture units to evaluate and select appropriate technologies that meet business requirements.
• Advise on process governance and maintain process repository.
• Plan and manage process engineering projects.
• Develop clear and detailed process maps and business requirements.
• Provide expert advice on process improvement, change management and project alignment with strategic plans.
• Advise and create standards and criteria for improving the practice and outcomes of process engineering.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Requires a bachelor’s degree or equivalency and at least 7 years of experience in the field or in a related area. May require certification in specific applications.

Department specific preferred qualifications:
• Seven years of progressively more responsible experience as a business analyst or process analyst on large, complex, cross-functional projects.
• Extensive experience developing clear and detailed process maps, workflows, and business requirements. Experience in UX analysis and design desirable.
• Demonstrated experience facilitating workshops and focus groups. Success in a higher education setting desirable.
• Demonstrated business/client engagement skills. Experience in change management or relationship management is desirable.
• Strong analytical skills with demonstrated ability for in-depth analysis of process and data workflows and levers for improvement.
• Demonstrated ability to distill and communicate complicated findings to executives as well as software engineers.
• Proven track record of meeting aggressive schedules with high quality analyses and recommendations. Project management experience is desirable.
• Effective communication, organization, and decision-making skills.
• Demonstrated experience in both persuasive and technical writing, such as reports, business cases, project proposals.
• Business domain experience (i.e. Financial, HR, Student Services, Academic/Faculty, Research, Health Care, etc.)

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Type Benefited Staff
Special Instructions Summary

Please provide examples of your process design and analyses work under “Writing Sample 1” (which can be found in the Required Documents Section). These can include portfolios or links to your work.

Additional Information


The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: oeo@umail.utah.edu.


The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.


This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  2. * How did you hear about this position?
    • University of Utah Web Page
    • Internet: search engine, online job board, etc
    • University of Utah employee referral
    • Career Services/Campus Job Fair
    • Community/Government Agency
    • Other/Unknown
  3. * How did you hear about this position? - University of Utah web page - Online - University of Utah employee referral - Career Services / Job Fair - Community / Government Agency - Other

    (Open Ended Question)

  4. * How many years of related experience do you have? Related experience includes planning and conducting business or process analyses, documenting business and process architecture, developing solutions to improve workflow and effectiveness, synthesizing findings and presenting recommendations to senior leadership, providing functional requirements to software design engineers, planning and implementing the people-side of change.
    • Less than 2 years
    • 2 - 4 years
    • 5 - 7 years
    • 8 years or more

Applicant Documents

Required Documents
  1. Resume
  2. Writing Sample 1
Optional Documents
  1. Cover Letter
  2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission